Staff Support
Get help when you need it
Urgent Clinical Issues
For urgent patient safety concerns or clinical emergencies, contact immediately:
On-call Pharmacist: Available 24/7
urgent@rx32.co.uk
General Support
For questions about the platform, technical issues, or general enquiries.
staff@rx32.co.ukResponse within 24 hours
Technical Support
For system issues, bugs, login problems, or feature requests.
tech@rx32.co.ukResponse within 4 hours (business hours)
Clinical Governance
For clinical queries, prescribing questions, or protocol guidance.
support@rx32.co.ukResponse within 24 hours
People Team
For HR matters, contracts, payments, or workplace concerns.
people@rx32.co.ukResponse within 48 hours
Frequently Asked Questions
How do I reset my password?
Click "Forgot Password" on the login screen, or contact tech@rx32.co.uk if you're unable to access your email.
I found a bug in the system - who do I tell?
Email tech@rx32.co.uk with details of what happened, what you expected to happen, and screenshots if possible.
How do I report a patient safety concern?
Use the incident reporting feature in the dashboard, or email support@rx32.co.ukimmediately for urgent concerns.
Where can I find SOPs and guidelines?
All Standard Operating Procedures are available in the Admin Dashboard under Settings → Documents.
I need to take time off - what's the process?
Contact people@rx32.co.uk with your requested dates. Please give as much notice as possible.
Can't find what you need? Email staff@rx32.co.uk and we'll help you out.
© 2026 Rx32 Ltd. All rights reserved.